General terms and conditions

GENERAL TERMS AND CONDITIONS

I. Introductory Provisions

In the absence of a different written agreement, these General Terms and Conditions (hereinafter: GTC) apply to all offers made by Dental Angels Limited Liability Company (company registration number: 01-09-320109, tax number: 26249913-2-41, registered office: 1015 Budapest, Hattyú utca 16, 1st floor 7, hereinafter: Service Provider) regarding dental and plastic surgery healthcare services (hereinafter: healthcare service(s)) and accepted by patients, to all healthcare services provided to patients, and to all legal relationships established between the Service Provider and the patient for the purpose of using the Service Provider's healthcare services, as well as to the subjects of these legal relationships (personal and material scope).

The conditions for ordering and using the healthcare service(s) selected by patients and provided by the Service Provider, as well as the necessary materials/equipment, are contained in the individual "Service Contract" (hereinafter: Service Contract) and its Annex 1, namely these GTC provisions.

The Service Contract, these GTC, the Patient Chart, the Medical History Form, and the Treatment Plan collectively contain the contractual agreements between the Service Provider and the Client/Patient.

The Service Provider and the Client enter into the Service Contract for a fixed term, from the patient's order until the completion of the selected healthcare service by the Service Provider, during which period the provisions of the current and valid GTC govern the use of ordered healthcare services – including the ordering and delivery of individual treatments, materials, and intermediated services – with deviations specified in the Service Contract. The contract between the Parties terminates or may be terminated by the parties according to the provisions of these GTC. The Contract is established with the content specified in these GTC even if the written Service Contract is not signed, through the use of the service (implied conduct).

If the Client orders additional healthcare services from the Service Provider following, or during, an already ordered and completed healthcare service, a new order and new service contract is required. Even without re-signing the service contract, any verbal or written statement from the Patient intended to receive healthcare services from the Service Provider is considered a valid order. Accordingly, the following are considered orders from the Patient:

- Booking appointments by phone or in writing/email for specific healthcare services

- Actual use of healthcare services following medical examination

- Payment of deposit to the Service Provider for healthcare services to be provided at a later time after medical examination

The Service Provider reserves the right to unilaterally modify these GTC at any time. In case of modification, the Service Provider makes the consolidated GTC available both on its website and in the clinic's waiting area. GTC modifications do not affect Service Contracts concluded prior to the modification. The modified provisions are binding and applicable to all future orders from all Clients and all future healthcare services provided to them, unless the Client notifies the Service Provider in writing within 15 days of the latest GTC modification that they do not accept the modified provisions. The Client must verify the current GTC provisions, including any modified provisions, before placing each new order or using any healthcare service.

The Service Provider holds all necessary professional, authority, and operating permits, conditions, and medical liability insurance for providing services, which extends to those acting within its scope. The Service Provider's insurance details:

Insurer: Groupama Biztosító Zrt.

Policy Number: 903/877119388

II. Definitions

1. Service Provider: Dental Angels Limited Liability Company (registered office: 1015 Budapest, Hattyú utca 16, 1st floor 7, company registration number: 01-09-320109, registered by: Company Registry Court of the Metropolitan Court, tax number: 26249913-2-41, operating license number: BP-02/NE0/08497-3/2018.)

2. Dental Angels Budapest Dental Center: a private clinic operated by the Service Provider that provides healthcare services listed in Section III.1 within the framework of dental and plastic surgery outpatient care (hereinafter: Dental Angels).

3. Customer/Patient/Client: the person named in the Service Contract and/or on the medical history form, or who actually uses the healthcare service even in the absence of a written contract.

4. Client/Patient/Customer: the person named in the Service Contract and/or medical history form, or even without a written contract, the person actually using the healthcare service.

5. Medical History Form: the document through which the Client provides the Service Provider with necessary health information and data for selecting and effectively performing dental and medical treatments at the time of concluding the Service Contract, confirming their authenticity with their signature.

6. Invoice: the document that the Patient receives at the end of consultation or treatment, containing treatment items and their amounts. Party or Parties: the Service Provider and the Client/Patient/Customer.

III. Healthcare Services

1. Service Content

The Service Provider offers the following services to the Client for a fee:

a) dental and plastic surgery consultation, condition assessment, price quotation, and treatment planning;

b) dental intraoral and panoramic X-ray imaging;

c) conservative dental procedures;

d) tooth preservation treatments;

e) dental prosthetics;

f) dental implants;

g) dental aesthetic procedures;

h) periodontal treatments;

i) orthodontics;

j) temporomandibular joint therapies;

k) dental hygiene treatments;

l) non-surgical facial plastic surgery treatments;

A Client's order does not automatically include all healthcare services listed in this section. The exact scope of healthcare services ordered by the Client and provided by the Service Provider is defined and determined by the Treatment Plan and the Service Contract between the parties.

The fees for individual healthcare services are determined by the Service Provider's current price list, whose main elements can be viewed for information purposes on the Service Provider's website, and in full at the Dental Angels clinic, or relevant items can be sent via email upon the Client's specific request.

Certain services listed in the price table cannot be used independently based on the Client's individual request, but only with a medical prescription and in combination with other services.

The Service Provider delivers its services in compliance with relevant legal and professional regulations through employees and personal contributors (subcontractors) with appropriate expertise and qualifications,

and may also use external institutional services during service provision.

2. Service Pricing

The healthcare services of Dental Angels Budapest Dental Center can be used by both Hungarian and foreign citizens, and persons with domestic or foreign residency. However, services provided to them may differ in both content and fee due to different communication and administrative tasks, and different legal requirements related to different citizenship and residency. Due to:

The particularly quick and complex treatment required for foreign Clients' short stay

Potential partial condition assessment conducted abroad Foreign language documentation (invoices, medical records) Travel and appointment booking administration Services provided in foreign languages Phone consultations Communication with foreign insurance companies Processing unique reimbursement claims Coordination of warranty claims abroad Continuous foreign language communication

If the Customer does not speak Hungarian and does not provide their own interpreter, the Service Provider will not undertake to provide the service.

If the conditions regulated in this point exist, the Customer is obliged to make the necessary declarations in the service contract.

3. The process of care

Place of use of the service:

1015 Budapest, Hattyú utca 16, 1st floor 7.

The Service Provider's opening hours:

Monday to Friday 8:00 AM to 8:00 PM

Contact details of the Service Provider:

phone: (+36-1)445-0004, (+36-30)291-7500

e-mail: info@dentalangels.hu

website: www.dentalangels.hu

3.1.

Appointments can only be made during opening hours, in person, by phone or in writing. Appointments become valid upon verbal or written confirmation from the Service Provider.

3.2.

The Customer must register for the service in advance, by telephone, in person or in writing. When registering, they must provide their name, address, date of birth, e-mail address and telephone number, as well as a brief reason for requesting the appointment. When booking the first appointment, the Service Provider informs the Patient about the consequences of booking the appointment (the rules for canceling the examination appointment). Accordingly, if the Patient does not cancel the pre-booked appointment at least 24 hours before the scheduled time of the service, during opening hours, and does not appear at the pre-booked time, the Service Provider is entitled to request and invoice the Customer an availability fee of HUF 10,000, i.e. ten thousand forints, which the Customer must pay within 8 days of receiving the fee request sent to their mailing address.

After the first appointment, the Service Provider will send the Patient the effective GTC as an attached document by e-mail, and may also provide written information about the rules for canceling the booked examination appointment. The Patient is obliged to study the sent documents and, after familiarizing himself with them, accept them as binding upon him by signing the Service Agreement and using the service.

The Service Provider hereby informs the Customers that the Service Provider may record telephone conversations with the Service Provider for the purpose of recording statements related to quality assurance and the Service contract.

3.3.

The Patient must register at the reception desk upon arrival at the Dental Angels Budapest Dental Center. The Customer signs the Service Agreement and the acceptance of the GTC when he/she appears in person at the Service Provider for the first time. On this first occasion, the Service Provider may take a photograph of the Patient – with his/her consent – which will be processed together with the Patient’s personal data for identification purposes. As a new patient, you must arrive half an hour before the appointment time in order to carry out the necessary administration. For each order or each healthcare service, the Patient must bring his/her personal documents (a valid ID card suitable for verifying identity, e.g. ID card or driver’s license, passport, address card, and social security card) for the purpose of verifying identity, as well as the documents available on previous dental treatments and interventions for the purpose of recording the medical history. When ordering a healthcare service or when using a healthcare service, the Patient must fully declare his/her personal data and medical data relevant to the healthcare service he/she wishes to use, his/her health condition (medical history), and any changes thereto by completing and signing the anamnesis form. In the event of any declaration obligation or refusal to provide proof of identity, the Service Provider is entitled to refuse and refuse to provide the service, with the exception of emergency care, and to withdraw from the Service Contract. If the Patient fails to comply with the above information obligation or only partially complies with it, the Service Provider shall not be liable for any consequences arising from this, either professionally or financially (damage).

The Service Contract must be signed by the person who wishes to use the ordered healthcare service; in this case, the Service Provider does not accept the signature of a representative. In the case of incapacitated or partially incapacitated persons, the contract must be signed by the legal representative or guardian, who are jointly and severally liable for the payment of the ordered services.

In the case of incapacitated and limitedly capable persons, a third party other than the legal representatives is entitled to sign the service contract and order healthcare services for the represented person only if they have a written, fully probative power of attorney in this regard given to them by the legal representatives, the validity and existence of which is confirmed verbally by one of the legal representatives over the phone at the time of ordering the service, or if they have a permanent power of attorney in a written, fully probative private document submitted to the Service Provider.

3.4.

Healthcare is provided in a designated and trained treatment facility. The Patient and any accompanying persons are required to comply with the order of healthcare services. It is prohibited to disrupt or obstruct the order of healthcare services and the operation of the Service Provider!

3.5.

After the first personal examination – with the exception of emergency cases and inquiries from abroad – the Service Provider prepares a treatment plan based on the Customer’s needs and health condition, which includes the name and fee of the proposed healthcare services (quote), the course of the proposed healthcare services, possible risks and complications, and information related to rehabilitation following the service (hereinafter: Treatment Plan). The Treatment Plan – depending on its complexity and scope – may be provided as oral information or in writing. The Treatment Plan is based on the Service Provider’s proposal. By signing the Treatment Plan, the Customer expressly accepts the quote contained therein and undertakes to pay the fee set out therein. If the Service Provider commences the treatment, it shall be deemed that the Customer has approved and accepted the Treatment Plan. If a Treatment Plan is not prepared or the Treatment Plan does not include an individual price quote, the Service Provider's price list in effect at the time of treatment and applicable to the given patient shall apply. If the Customer does not accept the Treatment Plan presented to him/her and treatment is not provided, he/she is still obliged to pay the cost of the first examination and medical consultation to the Service Provider.

In the case of inquiries from abroad, the Service Provider prepares a Treatment Plan, including a price quote, based on the Customer's statement and description and the submitted dental documents, photographs, and panoramic X-rays, which may be modified after the first personal examination.

The price quote specified in the Treatment Plan, in particular the fees and material costs, are valid for 30 days from the date of communication with the Customer, after which the Service Provider is entitled to change the fees and material costs. For services to be performed after 3 months from the conclusion of the Service Contract, the Service Provider is entitled to apply the price list and conditions in force at the time of their performance.

The Service Provider is entitled to deviate from the Treatment Plan independently, in cases and to an extent justified by the Customer's health condition or dental conditions - even without the Customer's prior consent - but in this case it is also obliged to inform the Customer afterwards about the reason and extent of the deviation. In the event of a major professional deviation - if this is allowed by the Patient's health condition or the date of the treatment - the Service Provider is obliged to consult the Customer in advance. The Service Provider is entitled to claim additional costs related to the use of materials and technologies other than those described in the Treatment Plan, or from the fulfillment of other Customer requirements.

The modification of the Treatment Plan also means the modification of the calculated price quote depending on the costs of the changed healthcare services. In this case, the acceptance of the modified Treatment Plan also means the acceptance of the modified price quote. The Customer is also obliged to reimburse the Service Provider for the cost of healthcare services that the Service Provider performs for the Customer, justified by the Customer's health condition and in the Customer's interest, at a time when the Customer's order or obtaining consent for this is not possible (e.g. the cost of healthcare interventions and services necessary to prevent a life-threatening situation).

3.6.

The Service Provider may record a medical history of the Patient's health condition (Medical History), and also keeps a patient record (Patient Record) of the medical interventions and services performed by it, which documents are treated as patient documentation in accordance with the relevant legislation and internal regulations.

IV. Service fee, payment terms

The Customer is obliged to pay the Service Provider a fee for the services ordered or used at the same time as the service is provided. The Customer is obliged to pay the specific fees for the treatments performed at the end of the same-day treatments – in the case of a Customer residing abroad, before the start of the same-day treatments – and the costs of the mediated services (e.g. laboratory, dental work, dentures, implants) to the Service Provider in advance at the time of ordering them, even if they are part of an ongoing Treatment Plan.

The service fee must be paid against the Service Provider's account primarily in Hungarian forints (HUF), in cash or by bank card at the Service Provider's reception upon use of the service. In the case of a Customer residing abroad, in addition to charging the cost of converting between currencies, the Service Provider may, at its own discretion, also accept payment in euros (EUR) or British pounds (GBP). The Service Provider may, at its own discretion and upon prior agreement, accept payment by health fund card or bank transfer. The Service Provider issues the invoice after use of the service. In those special cases – specified in these GTC – when the Patient must pay a fee against an invoice sent by the Service Provider by post, the Service Provider is entitled to send the Patient a so-called fee request instead of an invoice. In this case, the Patient will receive the invoice for the amount paid by post afterwards, after paying the amount stated on the fee request.

Upon completion of each treatment(s), the Customer confirms the Service Provider's performance by signing the invoice and also confirms receipt of the invoice. The Service Provider is entitled to send the invoice and its attachments to the Customer by e-mail or by post. If the Customer refuses to issue the performance certificate or does not pay the fee, the Service Provider is entitled to claim the fee for the healthcare service provided by it from the Customer through legal (litigation) means. The Customer acknowledges that failure to pay the fee may also result in criminal charges.

If the Customer cancels the order after paying the advance payment, but before the actual provision or use of the healthcare service, the Service Provider is entitled to the advance payment already paid as compensation, i.e. the Service Provider is not obliged to refund the amount of the advance payment already paid.

If the Customer has a Hungarian residence address, he/she has the option of requesting payment of the service fee through an insurance company. In this case, after sending the documents required by the insurance company, the insurance company will pay the service fee to the Service Provider. If the insurance company does not pay the service fee to the Service Provider within 30 (thirty) days of the complete sending of the documents by the Service Provider, then - regardless of the reason - the Customer is obliged to pay the service fee to the Service Provider immediately upon the Service Provider's request. In this case, in the event of any subsequent payment by the insurance company, the Service Provider will transfer the amount already settled with the Customer's performance to the Customer within 15 working days of its receipt. Before signing the Service Contract, the Customer is obliged to indicate the name and contact details of the insurance company with which he/she wishes to finance his/her care, and is obliged to provide his/her insurance policy number. The Customer is obliged to provide credible proof of the existence of the insurance relationship. At the Customer's request, the Service Provider shall provide information about the insurance companies with which it has a contractual relationship and whose subsequent payment it accepts for payment of the consideration for the healthcare service provided by it. If the Customer has a legal relationship with an insurance company that is not on the Service Provider's list, the Service Provider may make the provision of the healthcare service desired dependent on the Customer's prior payment of the full consideration. In this case too, in the event of any subsequent payment by the insurance company, the Service Provider shall transfer the amount already settled by the Customer's payment to the Customer within 15 working days of its receipt.

In all cases where the invoice is not settled at the time of the service (payment by bank transfer, financing by an insurance company, etc.), the Customer is obliged to fulfill his payment obligation by the payment deadline specified in the invoice and to settle the amount specified in the invoice in full. By signing the Service Agreement, the Customer assumes full liability for the payment obligation of the insurance company specified by him and for the insurer's contractual performance. By signing the Service Agreement, the Customer authorizes the Service Provider to debit the Customer's bank card up to the amount of the specific invoice.

In the event of late payment of the service fee, the Customer shall pay the Service Provider an annual default interest of 10 %, calculated from the date of default until the date of fulfillment of the payment obligation. In the event of late payment, the Service Provider is entitled to enforce its claim against the Customer through legal (litigation) means and may use all legal means at its disposal to enforce its claim. The additional costs incurred in connection with the enforcement of the claim shall be borne by the Customer. In the event of late payment, the Service Provider is entitled to refuse to provide any further healthcare services to the Customer, regardless of whether they are part of an already ordered Treatment Plan or are independent services.

If the Customer fails to meet its payment obligation within 15 (fifteen) days after the expiry of the deadline, the Service Provider is entitled to terminate the Service Agreement with immediate effect in respect of the healthcare services already ordered but not yet performed. In the event of termination of the Service Agreement, the Service Provider is entitled to a failure penalty in the amount equivalent to 50% of the service fee for the healthcare services ordered by the Customer, which the Customer is obliged to pay in a single amount by bank transfer within 8 days of receipt of the Service Provider's termination.

The Service Provider is entitled to unilaterally modify its service fees at any time. The fees modified by the Service Provider do not apply to healthcare services already ordered by the Patient under and within the framework of the already concluded Service Contract, unless the change in the Service Provider's fees is due to a change in the fees for services used by the Service Provider and mediated by it. In the latter case, the Service Provider is entitled to enforce the fee change against the Customer also in relation to services already ordered.

The invoices issued by the Service Provider for service fees in accordance with these GTC shall include the method and deadline for fulfilling the payment obligation in accordance with the accounting and tax legislation in force on the date of the invoice. If, due to a change in legislation between the start of the service provision and the date of invoice issuance, the invoice must also contain other data not known to the Service Provider, the Customer shall immediately provide the Service Provider with the missing data in order to comply with the accounting rules. The Service Provider shall invoice the Customer for healthcare services – with the exception of aesthetic plastic surgery services – VAT-free and shall also include VAT-free fees in its current fee schedule (except for those services that are subject to VAT and where the fee schedule itself indicates the amount of VAT). If, due to a possible change in legislation, the VAT-exempt services indicated in the fee schedule are subject to VAT, the Service Provider is entitled to increase the amount of the service fee indicated in the Service Contract by the amount of VAT for services that have already been ordered but not yet performed and not yet invoiced, and the Customer is also obliged to pay the service fee increased by this VAT amount.

V. Rights and Responsibilities of Patients

The Customer has the right to choose the dentist who will provide the treatment, if this is not precluded by the professional content of the treatment justified by the Customer's health condition or the urgency of the treatment. The right to choose a doctor can be exercised in accordance with the Service Provider's operating rules. The list of the Service Provider's dentists can be found on the Service Provider's website, broken down by specialty. If the Customer wishes the assistance of a specific dentist in the performance of the healthcare service they wish to order, they must indicate this in advance when booking an appointment. If the Customer does not specify such a person when booking an appointment, or if the specialty of the designated dentist differs from the problem indicated by the Patient, or is justified due to their time schedule, the Service Provider will designate the contributing dentist.

The Customer may request an examination by another dentist of the Service Provider in connection with any diagnosis made by his/her treating physician or recommended therapy, but in this case he/she is also obliged to reimburse the fee for the healthcare service provided by the requested new dentist.

The Customer may exercise his right to contact provided by the Eütv., depending on the conditions existing at the Service Provider, while respecting the rights of fellow patients and ensuring the continuity of patient care.

The legal representative of a minor or a person with limited legal capacity is obliged to comply with the Service Provider's operating rules.

The Customer is entitled to information provided in a personalized form in accordance with the provisions of the Eütv. The Service Provider may provide the information to the Customer either orally or in writing, at its own discretion.

The Service Provider provides the information in Hungarian or English. If, based on the Customer's request, it becomes necessary to use an interpreter or sign language interpreter for the information, the Customer is responsible for selecting and commissioning this person, and the Customer is obliged to bear his/her fees and costs. The Service Provider assumes no liability for the behavior and activities of the interpreter.

By signing the Treatment Plan and receipt of the invoice – and in the case of invasive interventions, by signing the consent declaration – the Customer acknowledges that he/she has received the requested and appropriate and satisfactory information from the Service Provider or the person acting on its behalf.

A competent Client may waive the provision of information, unless the nature of his/her illness must be known in order not to endanger the health of others. If the intervention is carried out at the initiative of the Client and not for therapeutic purposes, the waiver of information is only valid in writing.

The Customer has the right to self-determination. Within this framework, the Customer may freely decide whether to use the healthcare services of the Service Provider, and which interventions he/she agrees to perform or refuses. However, the Customer's decision does not affect the Customer's obligation to pay fees for services already performed or started to be performed by the Service Provider, the consideration for which he/she is obliged to reimburse the Service Provider.

The Customer has the right to participate in decisions affecting his/her examination and treatment. The condition for the Service Provider to perform any medical intervention is that the Customer gives his/her consent. The Customer may give this consent orally, in writing and by indicating it, unless otherwise provided by law. The parties agree that the Customer's consent under this point shall be deemed to have been given by signing the Treatment Plan, the medical documentation prepared and handed over to him/her on the individual examinations performed, or the receipt of the invoice, or by actually using the Service Provider's health services after the preliminary medical examination and information.

The Customer is obliged to consent to invasive interventions in writing or – if unable to do so – in the presence of two witnesses, orally or by a statement made in another manner. In the absence of the Customer’s consent required for the intervention, or in the event of refusal to provide it, the Service Provider is entitled to refuse to perform the health intervention and to withdraw from the concluded service contract, subject to the application of the legal consequences (penalty) regulated in these GTC.

The Customer may withdraw their consent to the intervention at any time, but is obliged to reimburse the Service Provider for the costs incurred as a result of ordering the service and withdrawing their consent.

The Client's consent to the interventions must be presumed if he is unable to give consent due to his health condition, and

a) obtaining a statement from the person named by the Client for exercising the right of consent of the person referred to in Section 16 (2) of the Eütv. would result in a delay;

b) in the case of invasive interventions, if obtaining the statement of the former or of the person referred to in Section 16 (2) of the Eütv. would result in a delay and the delayed performance of the intervention would lead to serious or permanent damage to the Customer's health.

The Client's consent is not required if the failure to take the given intervention or measure would seriously endanger the health or physical integrity of others, or if the patient's life is in immediate danger.

The competent Customer has the right to refuse treatment, unless the failure to provide it would endanger the life or physical integrity of others. The Customer may refuse any treatment that is likely to result in serious or permanent damage to his or her health, only in a public document or in a private document with full probative value, or in the presence of two witnesses in the case of incapacity. In the latter case, the refusal must be recorded in the medical documentation, which the witnesses shall authenticate with their signatures. The provisions of the Eütv. shall govern the refusal of life-sustaining or life-saving intervention and its detailed rules, as well as the declarations made by the competent person in the event of possible subsequent incapacity and their content.

The Service Provider maintains electronic and written medical documentation about the Customer, his/her personal data, the medical history data provided to the Service Provider, the services ordered, and the interventions performed. The Customer has the right to view the data included in the medical documentation prepared about him/her, and has the right to request information about them. The Service Provider has the medical documentation, and the Customer has the data included in it.

The Client is entitled to inspect the medical records and receive copies of them at his own expense, or to authorize another person in writing to do so. After the completion of the Client's medical care, only the person authorized by the Client in a private document with full evidentiary force is entitled to inspect the medical records and make copies of them. In the event of the patient's death, his legal representative, close relative and heir are entitled to learn about the medical data related to or attributable to the cause of death, as well as to the medical treatment preceding the death, to inspect the medical records and receive copies of them at his own expense.

The Customer has the right to declare who may be informed about his/her illness and its expected outcome, and who he/she excludes from partial or full access to his/her health data. The Customer is obliged to inform the Service Provider of this declaration in writing when concluding the service contract and to provide it to him/her in writing. The health data of the person concerned must be disclosed even in the absence of his/her consent, if this is required by law or if this is necessary to protect the life, physical integrity and health of others.

When using the service, the Customer is obliged to respect the relevant laws and the operating rules of the Service Provider, as well as the provisions of these GTC. The Customer is obliged to cooperate with the Service Provider and its employees involved in the provision of the service, including:

a) inform them of everything necessary to establish the diagnosis, prepare an appropriate treatment plan and carry out interventions, in particular about any previous illnesses, medical treatments, taking medicines or medicinal products, and risk factors that are harmful to health,

b) inform them – in connection with their own illness – about everything that may endanger the life or physical integrity of others, especially about infectious diseases,

c) in the case of infectious diseases specified in the decree of the Minister responsible for health (hereinafter: Minister), name the persons from whom the infectious disease may have been contracted or whom the person may have infected,

d) inform them of all legal statements made previously by him/her concerning healthcare,

e) to comply with the instructions received from them regarding his/her medical treatment,

f) comply with the Service Provider's operating rules,

g) pay the fee for the service provided by the Service Provider,

h) to credibly verify personal data required by law.

In the event of a breach of the obligations specified in this section or the provisions of these GTC, the Customer shall immediately reimburse the Service Provider for all damages and the Service Provider's costs of enforcing claims. The Customer and his/her relatives shall respect the rights of other patients when exercising their rights, and the exercise of their rights shall not infringe the rights of healthcare workers as stipulated by law.

The Customer is obliged to appear for treatments and examinations at the previously agreed time, in a suitable physical and mental condition. The Service Provider has the right to refuse treatment in the event of insufficient cooperation of the Customer, or in the event of a changed health or mental state. In these cases, the Customer may not claim damages against the Service Provider.

Following the service provided and performed by the Service Provider, the Customer is obliged to comply with the instructions received regarding their medical treatment and to attend the prescribed check-ups.

10.

The Customer is obliged to comply with the epidemiological precautions applied by the Service Provider and to carry out the necessary activities brought to their attention before and during the treatments.

VI. Liability

The Service Provider guarantees the services provided and performed exclusively in accordance with the Guarantee conditions forming Annex 2 to these GTC.

The Service Provider's liability for breach of contract is limited: it is liable solely for damage caused intentionally or with gross negligence by the Service Provider or its personnel at the place of use of the service, in violation of professional rules, specifically and directly related to the provision of the healthcare service, and which harms the life, physical integrity or health of the Patient, and is subject to and subject to the liability insurance applicable to its activities, and to the extent of such liability insurance. The Service Provider excludes its liability, which does not extend to: a) reimbursement of services used at other dental practices, b) reimbursement of any costs related to the treatment performed by the Service Provider, including travel, accommodation costs, personal expenses, costs incurred in other ways (e.g. loss of work), c) reimbursement of incidental claims (related to work capacity, quality of life, etc.), d) other damages and lost financial benefits that were not foreseeable by the Service Provider at the time of conclusion of the Contract, except for damages arising from the subject matter of the service. The Service Provider will not reimburse these claims.

In addition to the well-known risks of surgery and other interventions, complications and changes causing special complaints may also arise as a result of the intervention requested by the Patient, for which the Service Provider is not responsible and excludes them.

Depending on the biological responsiveness of the body and unforeseen risks, the expected results of the treatments and the final recovery time may differ from the average, due to which no claim for compensation can be made, the Service Provider excludes this liability. The Service Provider does not assume any financial or any other liability in the event of aesthetic claims or complaints, and these are also excluded if the final result of the interventions and activities concerned professionally (medically, anatomically) results in the pre-planned result, but the patient cannot accept them for aesthetic reasons.

The Service Provider is not liable for any costs or damages incurred by the Customer because the Service Provider is unable to perform the agreed service due to circumstances beyond its own control or that of its collaborators or employees.

The Service Provider excludes liability for any damage and consequences, complications or other illnesses resulting from the Customer's breach of the obligations set out in these GTC or in separate information or agreements, or failure to comply with the instructions, suggestions or advice given by the dentist, doctor or other person acting on behalf of the Service Provider. The Service Provider reserves the right to refuse to provide further services to the Customer until they are fulfilled, in the event of the Customer's breach of the obligations listed in this section, and to withdraw from the service contract concluded with him.

Any warranty or compensation claim can only be submitted in writing at the Service Provider's registered office or by email to manager@dentalangels.hu.

VII. Data protection, information, confidentiality

By signing the data processing consent declaration (hereinafter referred to as: data processing declaration) which is an inseparable annex to the Service Agreement and Annex 1 to these GTC, the Customer hereby consents to the following:

a) the Service Provider shall treat, record and preserve the personal data provided by the Customer and recorded about the Customer during the provision of care, as well as the health and related personal data, as well as other data as business secrets in accordance with the applicable laws, without any time limit.

b) the personal and health data managed by the Service Provider may be accessed by subcontractors and collaborators used by the Service Provider, or by providers of intermediary services used by the Service Provider, or by other persons (e.g. accounting service providers, patient intermediaries), and the Service Provider may forward them to them for the purpose of providing the ordered health services, accounting, and mutual settlement, and may also upload them to the Electronic Health Service Space (EESZT) or the Central Implant Register based on legal obligations.

c) for security reasons, as well as for the performance of services and obligations related to the Service Contract, the exercise of rights, the enforcement of claims, and the identification of the Customer, audio and video recordings may be made in the Service Provider's offices, the content of which the Service Provider is entitled to present, if necessary, to its employees, agents, collaborators used exclusively for the above purposes, as well as to authority(ies), notary(ies), and court(ies).

d) record their contact details (address, mailing address, telephone, e-mail address) in the Service Provider's database for the purpose of the Service Provider informing them about treatment times or any changes thereto, important circumstances related to the treatment, and contacting them with news, offers, and newsletters.

The Customer acknowledges that the data and information provided on the medical history form signed by him/her regarding his/her health condition are necessary for the selection of medical services and treatments and for their proper and effective performance, declares that the data provided is true and complete, and acknowledges that he/she is obliged to inform the Service Provider immediately of any changes that occur during the treatment period. The Service Provider shall not be liable for any damages incurred by the Customer due to the failure or breach of this obligation.

The Service Provider shall post the contact details of the patient rights representative and the Complaints Handling Policy in the patient waiting room. By signing the Service Agreement, the Customer declares that he has studied, become familiar with and understood the Service Provider's Complaints Handling Policy.

The Parties acknowledge that they are obliged to treat as confidential the personal and other data, facts and circumstances (hereinafter referred to as: information) brought to each other's attention during the use of the services provided by the Service Provider, and undertake to take all necessary measures to preserve the information, and to disclose it to a third party without the prior written permission of the other party only if required by law. The confidentiality obligation contained in this point shall apply for an unlimited period of time.

The Service Provider and the Customer are liable for any damage resulting from a breach of their data management and confidentiality obligations set out in these GTC.

VIII. Formation and termination of the service contract

The individual Service Contract is concluded at the time when the Patient appears at the Service Provider's reception for the first time and signs the contract, or in the absence of a written Service Contract, begins to use the service. The Service Provider is not obliged to conclude or maintain a contract.

By booking an appointment, the Service Provider only undertakes to provide the Customer with a dentist designated by it at the designated time and to examine the Customer to determine whether he or she is suitable for the healthcare service he or she wishes to use based on his or her health condition. To use the healthcare service, an order and the signing of the Service Agreement are required. The Patient's order is governed by the provisions of these GTC.

If the dentist designated by the Service Provider is unable to be available to the Customer at the pre-arranged time and to examine and treat the Customer, upon learning of this, the Service Provider will contact the Customer via one of the provided contact details and inform the Customer – no later than at the agreed time on site – of the designated dentist’s inability to be available and whether the Service Provider can arrange a replacement dentist at the agreed time, and whether the Customer will accept this replacement. If the Service Provider is unable to arrange a replacement dentist or the Customer does not accept his/her person, the parties are obliged to arrange a new appointment. The Customer may not claim any compensation for any change in appointment due to the above reason.

Since patient examination and treatment are carried out continuously in the treatment centers operated by the Service Provider, there may be a delay in the start of the patient examination and treatment compared to the previously agreed time. The Customer may not claim any compensation for the examination or treatment starting later than this time. If the Customer appears for the examination or treatment at the previously agreed time, but is unable to wait for the actual examination or treatment due to the possible waiting time, and reports this to the Service Provider's representative on site, in that case he is not obliged to pay the availability fee due to the failed examination or treatment.

If the Customer arrives at the clinic late compared to the previously agreed time, and the delay does not exceed 10 minutes, the Service Provider will perform the agreed examination or treatment, provided that its expected duration, including the Customer's delay, does not exceed 30 minutes. If the Customer's delay exceeds 10 minutes, or the expected duration of the agreed examination or treatment exceeds 30 minutes, including the Customer's delay, the Service Provider is not obliged to perform the agreed examination or treatment. In this case, the Customer is obliged to arrange a new time with the Service Provider. In this case, the Customer cannot claim any compensation.

The Service Agreement shall terminate:

– by mutual agreement of the parties,

– upon the death of the Customer,

– upon the termination of the Service Provider without a legal successor,

– in the event of the revocation of the Service Provider's operating license,

– with ordinary notice,

– with immediate termination,

– by fulfilling the contract.

Upon termination of the contract, the Customer shall be obliged to release the Service Provider from its obligations towards third parties. In the event of termination of the contract, the Customer or its legal successor shall be obliged to reimburse the Service Provider or its legal successor for the value of the services ordered or already provided.

The Customer may terminate the Service Agreement at any time, without giving reasons, with immediate effect, but is obliged to be responsible for the obligations already assumed by the Service Provider (e.g., is obliged to reimburse the value of the mediated services already ordered by the Service Provider).

The Service Provider is also entitled to terminate the Service Agreement at any time, without giving any reason, with immediate effect. If the Customer violates any provision of the Service Agreement or these GTC, and the Service Provider therefore terminates the Service Agreement, the Service Provider shall be entitled to a failure penalty in the amount of 50% of the service fee for the healthcare services ordered by the Customer. The Customer shall pay the failure penalty in a lump sum within 8 days of the Service Provider's termination.

IX. Miscellaneous provisions

The person authorized to sign the Service Agreement on behalf of the Service Provider and the employee authorized by him in this regard are entitled to sign the Service Agreement on behalf of the Service Provider.

By signing the Service Contract, the Treatment Plan, the anamnesis form or the order for the Service Provider's healthcare service, or by using the service, the Customer acknowledges that he/she has read, studied and understood the provisions of these GTC prior to concluding the contract, has received exhaustive and understandable answers to all of his/her possible questions regarding them, and accepts them as binding on him/her.

Parties may amend the Service Agreement - unless otherwise provided in these GTC - only by mutual agreement, in writing, and they are required to make their declarations related to the agreement in writing, except in cases where either law or these GTC allows for oral legal declarations.

All written communications sent by one Party to the other Party pursuant to the Service Agreement or these GTC (hereinafter referred to as: Consignment) shall be deemed delivered if it has been delivered personally to the other Party, or if it has been verifiably sent by post or e-mail to the other Party's address specified in the Agreement, and the recipient has verifiably received it.

The Shipment addressed to the Service Provider must be sent to the contact details provided in these GTC. The Shipment shall be deemed delivered:

a) in the case of personal delivery, upon receipt,

b) in the case of postal delivery – if the party does not accept it with a notification stating “not looking”, “addressee unknown”, or “moved away” – on the 5th working day following postal delivery, otherwise on the actual day of receipt, confirmed by a receipt,

c) in the case of e-mail, on the day on which the Service Provider sent it to the recipient Party.

In order to facilitate contact with Patients, the Service Provider operates a chat panel on its website, as well as on its Facebook and Instagram pages, within the framework of which Patients can contact the Service Provider on the online interface for the purpose of contacting them. The Service Provider does not undertake to operate the referenced online interfaces non-stop and states that they serve exclusively to facilitate communication, therefore sending messages on them is not suitable for triggering legal effects and cannot be considered a form of communication between the parties specified in this point.

The Contracting Parties may jointly initiate a mediation procedure to resolve any legal dispute that may arise between them out of court.

The Contracting Parties declare that if any legal dispute arising in connection with the service provided by the Service Provider cannot be resolved amicably - out of court - they submit to the exclusive jurisdiction of the Central District Court of Buda or the Court of Székesfehérvár, depending on their jurisdiction, provided that the court applies exclusively the law of Hungary and acts in accordance with Hungarian legislation, and the language of the proceedings is Hungarian.

Issues not regulated in the Service Agreement or these GTC, as well as their interpretation, are governed by the provisions of Act V of 2013 on the Civil Code (Ptk.), Act CLIV of 1997 on healthcare and other Hungarian laws, professional rules, protocols, and other dental and medical regulations.

These General Terms and Conditions are effective from October 1, 2018.

Dental Angels Ltd.

Annex 1 of the GTC

Data processing statement

DATA PROCESSING CONSENT STATEMENT

for the processing of personal and health data

NAME

SOCIAL SECURITY NUMBER

BORN

ADDRESS

PHONE

E-MAIL

as a patient of Dental Angels Kft. (registered office: 1015 Budapest, Hattyú utca 16, 1st floor, 7th floor, hereinafter referred to as: Data Controller), I voluntarily, in possession of the appropriate information, make the following declaration of consent to data processing:

Based on this declaration, I voluntarily, without any influence, and until withdrawn, consent to the Data Controller, as specified in its Data Management Policy, and the Data Controllers included therein, processing my personal data (identification and contact details: Name, telephone number, e-mail address, other identifiers) and my health data directly necessary for my care, to the extent necessary for the performance of their tasks related to the services provided by the Data Controller for the purpose of providing health care services, fulfilling the related health care provider obligations, identifying my person, and financing my care by a private health insurance company.

By signing, I also consent until revoked and acknowledge that the Data Controller

– forward my above-mentioned data to my health insurance company or the service provider acting on its behalf, even to a data controller in a third country outside the EEA, for the purpose of financing my care.

– send me reminders of my treatment appointments via email, text message, or direct mail. If you do not agree, please indicate here: □ I do not agree

– send me newsletters, notifications, and advertising materials related to the services it provides, which also concern me personally, via e-mail, text message, or direct mail. If you do not agree, please indicate here: □ I do not agree

– take photographs of me, which may be used solely for my personal identification, to document my condition, and for “before and after” demonstrations and other marketing purposes. If you do not consent, please indicate here: □ I do not consent

– for quality assurance purposes, record telephone conversations with me, and contact me by telephone regarding the provision of services and afterwards, and ask about my opinion and experiences. If you do not agree, please indicate here: □ I do not agree

– continuously monitor the proper use of the practice through the camera system installed in the operating rooms, the X-ray room, the waiting room and the reception, record the camera recordings and keep them for the period permitted by law. The purpose of camera surveillance and recording the recordings is to monitor the proper operation of the practice, proper work and property security, and to prove liability. If you do not agree, please indicate here: □ I do not agree

(In the absence of consent, this contract will not be concluded and Dental Angels will not perform treatment!)

I acknowledge that the data processing based on my consent contained in this declaration is subject to the provisions of the Data Processing Regulation and the data protection laws in force at all times, in particular the EU General Data Protection Regulation 2016/679 (GDPR), Act CXII of 2011 on the right to informational self-determination and freedom of information, Act CLIV of 1997 on healthcare, and Act XLVII of 1997 on the processing and protection of health and related personal data in relation to data processing for the purpose of medical treatment.

I may withdraw my consent at any time, free of charge, with immediate effect and without giving reasons, by sending a statement by post to the Data Controller's address; or info@dentalangels.hu by a statement sent to the following address: . The withdrawal of consent does not affect the lawfulness of data processing based on consent prior to withdrawal, nor the Data Controller's obligation to retain data arising from legal obligations.

In case of objection, I have the right to file a complaint with the National Data Protection and Freedom of Information Authority (1125 Budapest, Szilágyi Erzsébet fasor 22/c, Phone: +36 1 391 1400, E-mail: ugyfelszolgalat@naih.hu, website: www.naih.hu), in the event of a violation of my rights, to go to court under Section 22 of the Information Act.

The provision of consent is in no way a prerequisite for the establishment of a contractual relationship with the Data Controller, and is completely independent of it. Refusal to provide consent or exercise the rights described above does not entail any (legal) consequences.

I understand that restricting the processing of my personal data or refusing to provide it may hinder the performance of healthcare tasks.

Budapest, 2020. ………. …

………………………………………………

Patient signature

Annex 2 of the GTC

WARRANTY STATEMENT

Dental Angels Limited Liability Company guarantees its dental procedures as follows:

Dental fillings 1 year

Complete removable denture 1 year

Inlays/Onlays 2 years

Dental crown 3 years

Tooth enamel 3 years

Bridges 3 years

Partial removable dentures fixed on dental implants 3 years

Removable dentures 10 years

Dental implant (only the screw to be implanted – Aplha Bio) 10 years

Dental implant (only the screw to be implanted – Nobel) For life

The service provider guarantees only the dental treatments performed at the Dental Angels dental clinic by the dentists working there and the dental restorations provided by them, exclusively to the patient under the conditions specified here.

The guarantee applies to the repair or re-production of the delivered dentures and dental work. The guarantee does not apply to any costs related to the dental treatments performed by the service provider, including travel, accommodation, personal expenses, and other costs (e.g. loss of work), which are not reimbursed by the service provider. The service provider also excludes reimbursement of any additional claims of the patient (related to work capacity, quality of life, etc.).

The service provider will not reimburse the cost of any (guaranteed) interventions performed at any other dental office, nor the costs of other specialist care.

The final outcome of dental treatments is also influenced by the patient's general health and oral hygiene habits, which and their consequences are not covered by the guarantee.

The service provider does not assume any responsibility for any deterioration in the patient's health or the resulting failure of the implanted material caused by the patient's lifestyle, bad habits (e.g. teeth grinding) or illness.

The service provider does not assume any responsibility for the success of root canal treatments, or for the occurrence of root canal treatments that become necessary for unforeseen reasons during the preparation of bridges and crowns, or during the treatment.

The service provider does not provide a guarantee for temporary dental work (e.g. restorations and fillings, crowns, bonding).

The warranty does not cover loss of dentures.

The assessment of the results of dental interventions can vary greatly depending on the individual, therefore aesthetic (color, shape) claims and complaints regarding fillings and dental restorations can only be raised before delivery, warranty and other claims cannot be asserted afterwards, and the service provider does not assume any financial or other liability for such claims.

Teeth with fixed dentures or fillings may be sensitive for a longer period of time, and their condition may change at any time (the tooth dies, becomes inflamed, becomes loose, etc.). This is a risk of the treatment, and therefore no warranty claim can be made.

The service provider does not provide any guarantee for treatments performed at the patient's express request, despite or instead of the recommendation considered optimal by the treating dentist.

Any warranty or compensation claim can only be made by written declaration at the Dental Angels dental clinic or by manager@dentalangels.hu can be submitted by email.

The warranty intervention is performed exclusively at the Dental Angels dental clinic by a dentist working there.

The warranty is only valid if the following conditions are fully complied with:

The patient must follow the dental hygiene guidelines set by the treating dentist and keep their teeth clean.

The patient must attend the Dental Angels dental clinic for the check-ups prescribed by the treating dentist every 3 months, every six months or every year.

The patient must undergo maintenance treatment (e.g. scaling, denture alignment) as determined by the treating dentist no later than 30 days after their dental treatment.

The patient must use the denture as intended, only chewing with it.

The patient must protect their dentures from any injury, physical impact, bone or gum disease.

The patient must follow the dentist's recommendations and instructions recorded in the treatment documentation.

The guarantee becomes effective upon financial settlement of all invoiced items.

The warranty is void in the following cases:

If the patient does not appear for the prescribed check-ups or oral hygiene treatments at least once a year at the Dental Angels dental clinic.

If the patient does not follow the instructions given during and after treatments.

If the patient receives dental treatment or dental work from another provider during or after treatment

If the patient does not care for, clean, or maintain their dentures or dentures as prescribed, or does not keep their teeth in order, neglects oral hygiene, complaints may develop as a result of smoking, alcohol consumption, or drug or medication abuse.

If the patient does not use their dentures as intended, they are subjecting them to much greater impact than the force of chewing.

In case of damage caused by extreme force or strain (grinding or clenching teeth at night).

In the event of damage resulting from accidents (including sports accidents) or emergency care following accidents.

If the denture is damaged mechanically (due to a fall, drop or sports) or chemically (highly concentrated alcohol, other chemicals).

In case of improper storage, care or use of removable dentures (partial or complete dentures).

If the patient does not have the nighttime bite splint recommended by the dentist made or does not wear it.

If the patient did not use the treatments recommended by the dentist, or only partially used them, or their complaint is the result of an incomplete treatment series.

In case of caries around the shell and crown.

In the event of gum recession or bone loss, unless it is proven to have occurred solely due to the Service Provider's faulty performance.

In case of health problems and deterioration resulting from improper nutrition and other bad habits.

Systemic, infectious or cancerous diseases of the chewing organs, or general diseases that have an adverse effect on the chewing organs (diabetes, epilepsy, bone destruction, osteoporosis, conditions after radiation or cytostatic treatment) and their consequences, or in the event of damage arising during their treatment.

In case of problems arising from psychological or mental illnesses.

Metabolic diseases (especially bone metabolism diseases) or problems arising from other serious, general diseases.

If the patient loses significant weight or gains weight in a relatively short period of time.

If the patient does not report any damage or changes to the dentures after treatment within two working days, or does not provide the service provider with the defective dentures/dentures (dentures).

If the patient does not allow the service provider to investigate or remedy a quality complaint reported within the deadline.

In the event of unforeseen root canal treatment, which may become necessary during filling, as well as during preparation of the tooth(s) for a crown or bridge.

In the case of periodontal treatments, if the patient does not appear for regular periodontal maintenance treatment(s) at the time prescribed by the dentist.

If the implantation does not take place within the scheduled time at Dental Angels dental clinic.

Allergies, dental diseases and their consequences that developed after treatment or were not known before treatment.

If the subsequent repair of dentures made at the Dental Angels dental clinic, or subsequent modification(s) following the affected treatment, as well as the dental intervention(s) affecting the treated areas, were performed at another dental practice.

The warranty includes:

If the defect is caused by a technical laboratory error, material defect, manufacturing defect or fit problem (e.g. a replacement or filling breaks, loosens or falls out), we will undertake within the warranty period.

If possible, repair of the denture, inlay, onlay or overlay.

if it is not possible to repair the denture, inlay, onlay or overlay, the creation of a new crown/bridge, inlay, onlay or overlay of the same type as the original.

If the porcelain shell breaks, we will make a porcelain shell of the same type or include its price in the price of making a crown according to our current price list.

If the filling falls out, it will be replaced free of charge.

If the dental implant inserted by our dentists at the Dental Angels dental clinic had a manufacturing defect, its replacement.